Camps and Retreats Refund Policy
FireFly Camps and Retreats Refund Policy
Registration fees are due at the time of registration in order to secure your space
If you need to cancel your reservation, you may do so; however, the following will apply:
• If you cancel before the registration deadline, we will refund 100% of your registration fee or you can choose to credit it toward another program. The registration deadline is two weeks before the program starts.
• If you cancel the week of the program, you will not receive a refund but 75% of your registration fee can go toward another program.
• If you cancel the day of the program, for any reason, you will only receive 50% of your registration fee to go toward another program.
• If you do not cancel and do not show up, your registration fee will be forfeited. You will not receive a refund and you will not be able to apply it toward another program.
We are required to submit our final count to the facilities we rent prior to when the program starts. At that time, if you are registered, we pay for your meals and lodging whether you attend or not. If you cancel the week of or before the program, we may be able to fill your spot. If you do not show up or cancel the day of, we pay for a reservation that is not used. This new refund policy will become effective beginning on January 1, 2017.
Thank you for your understanding. If you have any questions, please feel free to contact us at 724-934-9600 or 724-841-9280. Please sign and return one copy of this updated refund policy and keep the other for your records.